STEPHEN NSE OKON

IT Support Specialist | Data Management Professional

Bauchi, NG.

About

A highly motivated and detail-oriented professional with 7+ years of experience across IT support, data management, and research. Proven ability to enhance operational efficiency, ensure data integrity, and provide critical technical assistance, driving impactful results through effective system administration and meticulous data handling. Seeking to leverage a strong foundation in computer engineering and diverse technical skills to contribute to a forward-thinking organization.

Work

Palladium Group/Zebra Multi-Service Limited

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Research Officer / Data Enumerator

Bauchi, Bauchi, Nigeria

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Summary

Led a 5-month field baseline and outcome survey for a critical vaccine delivery project across three Local Government Areas in Bauchi state, ensuring comprehensive data collection and contributing to public health initiatives.

Highlights

Executed comprehensive data collection and analysis for a 5-month vaccine delivery project, utilizing KoboCollect and paper-based tools to gather critical baseline and outcome data.

Ensured 100% data accuracy, consistency, and confidentiality for sensitive research, maintaining integrity across all collected information.

Contributed to strategic project reporting by compiling detailed research findings, providing essential insights for program evaluation and future planning.

Rochas Foundation College

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IT Support

Bauchi, Bauchi, Nigeria

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Summary

Provided comprehensive technical support and system administration for Rochas Foundation College, ensuring seamless IT operations and enhancing user productivity across all departments.

Highlights

Delivered critical technical support for over 100 computer systems, resolving hardware, operating system, and software issues to maintain 99% system uptime.

Managed the installation, configuration, and maintenance of all IT infrastructure, including computer systems and peripheral devices, for optimal performance.

Diagnosed and resolved complex system errors and network issues, reducing downtime by an estimated 20% and improving user satisfaction.

Conducted proactive system upgrades and preventive maintenance, extending the lifespan of IT assets and minimizing unexpected technical failures.

Creative Responsive Initiatives (NGO)

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Data Entry Officer

Bauchi, Bauchi, Nigeria

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Summary

Managed and maintained large volumes of organizational data for a non-profit, ensuring accuracy, security, and accessibility for reporting and operational needs.

Highlights

Accurately entered, updated, and maintained large volumes of organizational data, improving data integrity and operational efficiency for the NGO.

Verified and corrected data inconsistencies, enhancing the completeness and reliability of information used for critical decision-making.

Managed and secured structured databases and digital records, ensuring 100% data confidentiality and compliance with organizational protocols.

Generated essential reports and summaries from stored data, providing valuable insights to support program evaluation and strategic planning.

Global Community Health Foundation (NGO)

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ICT Help Desk Technician

Bauchi, Bauchi, Nigeria

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Summary

Served as the primary technical support for ICT-related issues, ensuring smooth system operations and providing essential user assistance for a community health foundation.

Highlights

Provided first-line technical support, resolving an average of 15-20 user complaints and system faults daily, ensuring minimal disruption to operations.

Logged and tracked all technical issues, contributing to a 15% improvement in problem resolution time through efficient incident management.

Guided staff on proper use of computer systems and software, enhancing user proficiency and reducing recurring support requests by 10%.

Conducted routine system checks and supported network operations, maintaining system stability and preventing potential issues.

Education

UNIVERSITY OF UYO

Uyo, Akwa Ibom, Nigeria
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Bachelor Computer Engineering

Languages

English

Hausa

Certificates

Basic Networking and System Support Certification

Various

Project Management Essentials

Management And Strategy Institute

Software development and VBP

Compusoft Institute of InfoTech.

Google Africa Developer Training Program

Google Developers

Cloud Computing

Coursera

Planning for M&E

FHI360 & Philanthropy University

Web design

Wootlab & Microsoft

Cybersecurity

Cisco Networking Academy

Virtual Assistant

ALX Africa

Data & Analytics

GenU Naija

Skilling for Employability Training Series

PwC & UNICEF

MTN ICT & Business Skills Training

MTN, META & Microsoft

Skills

Computer Hardware Installation, Maintenance & Troubleshooting

Computer Hardware Installation, Maintenance, Troubleshooting.

Project Management

Project Management.

Microsoft Office Suite (Word, Excel, PowerPoint, Access)

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access.

Data Entry, Data Cleaning, and Database Management

Data Entry, Data Cleaning, Database Management.

ICT Help Desk Operations and User Support

ICT Help Desk Operations, User Support.

Teamwork

Teamwork.

Leadership

Leadership.

Effective Communication

Effective Communication.

Critical Thinking

Critical Thinking.

Interests

Reading

Traveling

Sporting activities

Community service